ArrowEarth

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

 Shipping & Delivery

Shipping Locations:  Continental US and Canada only
Shipping Time: The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.
Shipping Table:

Handling Fee    $1.95
Shipping Methods: Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers. Arrowearth provides low cost shipping via USPS, FedEx or UPS. ** In order to satisfy our customer needs we will provide expedited shipping upon request and agreement of customer to pay additional charges.
Damaged Shipments:  Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Privacy & Security
We are committed to your privacy!
At arrowearth.com your privacy is respected and very important to us, so we'd like to explain what information we collect when you visit this web site, why we collect it and how it is used. We'd also like to explain your options to access and control your information, our data security practices and other matters. This Policy is governed by our Terms of Service.
What information do we collect from you? Why?
At arrowearth.com if we collect personal contact information (as described below), you may later access and modify it, and remove it from our system. You may choose simply not to provide personal contact information by opting-out at the point of collection.
When you use our Site, arrowearth.com may request your name, street address, and or a shipping address, telephone number and an Email address. In the event you wish to use a credit card we would ask for that number and the expiration date. That would only be used to complete a transaction at your request and in the event there was a problem with processing your card we would have a way to get in touch with you for either additional information or for another form of payment.

This information does not inherently reveal and will not be linked to you personally. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff and to our immediate agents.
When you use our Site, we may collect personal information about you described below. You may later access and modify the information, and have it removed. You may choose simply not to provide actively gathered information by opting-out at the point of collection.
We may collect information actively generated by the purchase of a product or service, such as a payment method. This information will not inherently reveal your identity or be linked to you personally. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff and to our immediate agents.
As you browse our Site, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff and to our immediate agents.

Certain Exceptional Disclosures
We may disclose your information if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process.

What are cookies? Why do we use them?
Cookies are small files stored by your browser in your computer when you visit our Site. We use cookies to improve our Site and make it easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information. We mostly use "session cookies" that are automatically deleted after each visit. Cookies from our Site can't be read by other sites. Most browsers will accept cookies until you change browser settings to refuse them.

How do we protect information we collect?
At arrowearth.com we offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our Site reduce the likelihood of security problems to a level appropriate to the type of data involved.

How long do we keep user information?
At arrowearth.com we generally keep user data on our server or in our archives for as long as we reasonably need it. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely.
Data management requests are administered in an orderly manner to the extent feasible and within our direct control. Note: we have greater control over recently collected data than for archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, our general data retention policy applies.

Your consent to this policy
By using our Site, arrowearth.com you agree to this Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. Our Terms of Service take precedence over any conflicting Policy provision. We may change our Policy by posting a new version on our Site.

Legal Disclaimer
This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This Policy is governed by OH law, excluding conflicts of law principles. Any legal actions against us must be commenced in OH within one year after the claim arose, or be barred.

   Returns & Replacements

We recently changed the Return policy at arrowearth to be more customer friendly and to insure that our customers get what they paid for GUARANTEED!!!
Please read the below policy, our return policy is strictly enforced for us to continue bringing you savings on our fine products here at arrowearth.
Manufacturers Defects: If a product appears to have a manufacture’s defect, email our Customer Service department at arrowearth.com within 3 business days of receipt for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package. 100% credit and freight will be allowed on Manufacturer's defects ONLY!
Other Returns: Permission for any return merchandise must be secured from customer service. You have 30 days from receipt of product to receive a refund. You must email the refund request to Customer Service Department @arrowearth.com (with "RETURN" in the subject field) and reason for return in the body of email, at which time the return authorization number (RA#) with return instructions will be sent to you. The return Authorization Number provided by Customer service should appear on all cartons being returned. Merchandise shipped without a Return Authorization Number or shipped freight collect will be refused. If return is made after the 30 days from receipt of product a 25% restocking fee will be added.
Eligible Returns MUST:
•    BE IN RESELLABLE CONDITION (All original contents (product, manuals, instructions, etc.).
•    Original packaging.
•    Original invoice or receipt.
Easy Guide for Returns:
Return the item to the address given to you by our customer service department.
Write the Return Authorization Number clearly on all of the boxes or package.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not reach our return department.
  REFUND POLICY:
100% Customer satisfaction is important to us. Please see the above Return Merchandise Policy
•    100% of the product cost will be refunded.
•    All Shipping costs are the customer’s responsibility and will not be included in the refund.
•    Return Merchandise Policy must be met
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Cancellation Policy
•    Cancellations must be made within 24 hours of payment in order to receive full refund.
•    Once an item has been shipped the customer should refer to the Return Merchandise Policy. 

Payment, Pricing & Promotions

Convenient Payment Methods:  Choose the method best for you!

• PayPal
  
• Google Checkout
  
• Personal checks (Please Note….There is a 7-10-day hold for the check to clear.        Once check clears your purchase will be shipped.)
  
• USPS Money orders  (Shipment will be made after receipt of money order)

Please Note ** All credit card charges will show on your credit card statement as Time-4-More, arrow earth’s legal registered name in the state of Ohio.**

At arrowearth we strive to provide you with best pricing practices everyday all the time. We offer promotions daily on our items. These promotions will vary and can change without notice.

Viewing Orders

All orders may be viewed by logging into My Account.  You will find your order including item, quanity, price, shipping & taxes (if applicable).

Updating Account Information

You may conveiniently update yor account by logging into My Account at the top of each page. Your information is stored safely on our verified by Starfield secured site.